Ground Handling

Our Services

Your Certified

Handling Provider in RM

MGH Ground Handling offers 24 hours, a wide range of ground handling services for Schedule, Non-Schedule passengers and cargo flights and as well as for the General Aviation flights at Chisinau International Airport of Republic of Moldova.

MGH Ground Handling believes in quality customer orientation that delivers top-class service on all levels. We build relationships with our clients characterized by mutual trust, responsibility and correct pricing application.

From Cessna to Airbus 330 and Ilyushin IL-76 Cargo, from manual Check-in to sophisticated DCS systems – we always strive to implement the highest IATA and ICAO safety standards. The Safety of handling operations is the priority Nr. 1 of MGH Ground Handling.

We have the full potential to deliver what we promise.

Ground handling services for cargo aircraft in Chisinau

We offer premium cargo handling services for passenger belly cargo and freighter cargo.

View Corporate Safety Policy Statement

Our handling services are diligent and efficient. We know that if you’re bothering to move it, it’s worth being moved carefully and quickly, and we’ll move your cargo smoothly and carefully.

Liaise with airport cargo warehouse in respect of:

• Cargo and mail processing
• Cargo loading and off-loading
• Coordinating with third parties
• Liaison with customs

Ground Handling for Charter flights in Chisinau

Representative and Management services in Moldova

View Corporate Safety Policy Statement

• Representation and liaison with local authorities and third parties;
• Supporting the carrier as required in local communications with airport authorities;
• Take actions on communications addressed to the Carrier, as required by Carrier;
• Effect payment, on behalf and on request of the Carrier;
• Arranging of VIP Lounge (Fast Track service) as required by Carrier;
• Arranging of parking positions with local airport authority;
• Arranging of the ground transport and crew HOTAC through own local best arrangements;
• Arranging of catering services through own local best arrangements;
• Arranging of refueling through own local best arrangement Ramp and Aircraft Handling in RM;
• Aircraft marshaling;
• Communication via headset and/or manual visual signs;
• Aircraft chocking and conning;
• Suitable ground stairs and other required GSE for loading and unloading;
• Aircraft ground power supply;
• Aircraft cooling and heating;
• Water and toilet services;
• Interior aircraft cleaning;
• De/anti icing services with approved fluids;
• Aircraft towing and/or pushback;
• Other services on crew request.

Ground Handling for REGULAR FLIGHTS in Chisinau

We always strive to implement the highest IATA and ICAO safety standards.

View Corporate Safety Policy Statement

The Safety of handling operations is the priority Nr. 1 of MGH Ground Handling.

• Maintain the Carrier’s manuals, circulars and other operational documents connected with the performance of the services;
• Check-in
• Meeting/boarding
• Verification of documents
• Lost and Found
• Animals on board
• Provision and fueling of the aircraft
• Handling of passengers with special needs (passengers with reduced mobility, child & infant, unaccompanied minor, pregnant, wheelchairs, stretchers)
• Hold baggage handling (from check-in through to delivery at final destination)
• Work with irregularities – flights cancellations, accommodation, organization of catering provision
• Operating efficiently and on time
• Other services needed

PRM

Assistance for passengers with disabilities and reduced mobility at Chisinau Airport.

View Corporate Safety Policy Statement

For information about the assistance services available and the service procedure for passengers with disabilities and reduced mobility at International Airport “Eugen Doga” – Chișinău, please visit the dedicated section on the airport’s website by accessing the following link:

airport.md/ru/passenger/passengers-with-reduced-mobility

Information about the accessibility services available

airport.md/danovaen/

Booking PRM Assistance

If you require PRM assistance, please notify your airline or tour operator when booking or purchasing your ticket, and no later than 48 hours before your scheduled departure.

Advance notification allows the required assistance to be arranged appropriately, helps reduce waiting times and contributes to a more comfortable travel experience.

Requests submitted less than 48 hours before the scheduled departure will still be handled. However, the waiting time for assistance may be longer.

Quality Standards

Quality Standards for the Assistance of Persons with Disabilities and Persons with Reduced Mobility at International Airport “Eugen Doga” – Chișinău

Download the PDF file

Fundamental rights of persons with disabilities and PRM

Persons with disabilities and PRM have the right to:

• Non-discrimination: equal access to air transport services without discrimination on the basis of disability;
• Free assistance: assistance services at no additional cost at all stages of the journey;
• Accessible information: information provided in an accessible format, adapted to individual needs;
• Free carriage of mobility equipment, including electric wheelchairs (subject to the 48-hour advance notice requirement and to possible limitations of space, weight and safety requirement on board the aircraft or recognition of such devices as priority baggage, and subject to the applicable regulatory framework regarding dangerous goods);
• Access with assistance animals: transport of recognized service dogs in the cabin and placed near the person with disabilities, subject to national regulations or the air carrier’s rules.

For details of the Facilitation of Air Transport visit the official CAA website:

caa.md/en/facilitation-air-transport