MGH Ground Handling customer services staff are the key interface between our customer airlines and their passengers and play a leading role in offering the customer care that is critical to the success of MGH’s ground handling operations. Our professionally trained staff ensure the smooth handing of passengers from check-in to boarding and from disembarkation to baggage collection.
For passengers requiring extra help, MGH Ground Handling staff are trained to offer assistance to passengers with special needs, including unaccompanied minors and with reduced mobility. With our comprehensive range of services, we have been making air passengers feel especially welcome for long years!
- Lost, damaged and transfer baggage processes of incoming passengers, if necessary
- Tracing of mishandled luggage quickly and professionally through the TTY World Tracer System