Customer Services

  • Our customer services staff is the key interface between our customer airlines and their passengers and play a leading role in offering the customer care that is important to the success of MGH Ground Handling’s ground handling operations.
  • For passengers requiring extra help, our staff is trained to offer assistance to passengers with special needs,including unaccompanied minors and the infirm or physically challenged.
  • For appropriate and efficient follow up of your specific demands, you are kindly asked to advise us about such in advance of your journey via customer.services@mghandling.com

For more information about passenger rights during their air travel, please consult the following documents:

REGULATION (EC) No 261/2004 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No 295/91

CONVENTION FOR THE UNIFICATION OF CERTAIN RULES FOR INTERNATIONAL CARRIAGE BY AIR SIGNED AT MONTREAL ON 28 MAY 1999

HOTĂRÎRE pentru aprobarea Regulamentului privind compensarea şi asistenţa pasagerilor în eventualitatea refuzului la îmbarcare şi anulării sau întîrzierii prelungite a zborurilor nr. 836 din 08.11.2012